My Bug is playing a strange sound

Your battery could be low – it sounds like this:

Here’s how to change the battery:

change-battery

Alternatively, your memory could be full – it sounds like this:

If so, disconnect your leads, send your recordings and the memory will be cleared.

Sometimes it might be saying “hello – goodbye – hello – goodbye” like this:

This means that one (or both) of your stickers are coming loose. Check them and change the loose one.

 

 

 

I think my Bug is dead 🙁

OK, let’s not panic. We can do a test. Disconnect your leads from the stickers. Press the red button – if there’s no response then the battery is flat.

Change the battery. Here’s how:

change-battery

My skin is really irritated

This can happen. Give your skin a rest – just put the new one next to where the old one was.

If it’s really bad, call us and we’ll see what we can do to help your specific situation.

 

 

 

 I’ve run out of stickers

There’s three ways to get more:

  1. Call us on 1800 529 275 and talk to our friendly HeartBug team
  2. Use the app – it’s in the menu at “More Stickers”
  3. Reply to the Welcome Text with a message like this: “Stickers please! My Name. My address.”

 

 

I’m trying to send and it won’t!

Did you disconnect your leads from the stickers?

 

 

 

I’ve lost the back cover

Relax – it happens. We will send you another one:

  1. Call us on 1800 529 275 and talk to our friendly HeartBug team
  2. Reply to the Welcome Text with a message like this: “Back cover please! My Name. My address.”

In the meanwhile, a bit of tape will hold the battery in.